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Client Handbooks

Your Guide to Care at WellStone

At WellStone, we want you to feel supported and confident in every step of your care. That’s why we provide client handbooks for our Huntsville and Cullman locations. These handbooks are more than just forms and policies—they are guides designed to help you understand your rights, your responsibilities, and the many ways we’re here for you.

What’s Inside the Handbooks

Each handbook includes important information that helps you get the most out of your time with WellStone. Inside, you’ll find:
  • Our Mission and Values – a reminder that caring, commitment, and a can-do spirit guide all that we do
  • Available Services – from counseling and psychiatric care to crisis response, substance use treatment, and in-home supports.
  • Client Rights and Responsibilities – clear explanations of what you can expect from us and what we ask of you, so your care is safe, respectful, and effective
  • Emergency and Crisis Resources – including how to reach 988, our mobile crisis teams, and after-hours help.
  • Confidentiality and Privacy – how your information is protected and when it can be shared to ensure your care
  • Financial Information – including our sliding fee scale (with charts in the handbook) and payment agreements to help make care accessible

Fees & Ways to Pay

See More

WellStone is committed to keeping care accessible and affordable. We accept most insurance plans, offer a sliding fee scale based on income, and keep wait times minimal so you can get the help you need without delay. Our team is here to answer questions and guide you through your payment options.

View and Download Handbook

Client Handbook
Manual del Cliente (Español)

Quick Links

Patient Portal
Online Payment
Privacy Practices

Questions and Answers About Our Services

How do I make or cancel an appointment at WellStone?

You can schedule, change, or cancel appointments by calling WellStone during regular business hours, Monday through Friday, 8 a.m. to 5 p.m. If you need to cancel, please give at least 24 hours’ notice so the slot can be offered to another client. Late arrivals of more than five minutes may need to be rescheduled depending on provider availability. Go to Contact Information.

What should I do in a mental health emergency?

For urgent help anytime, you have several options listed below. These services are available 24/7, including nights, weekends, and holidays.

Call or go to WellStone Emergency Services (WES)

Contact Our Adult Mobile Crisis Team

Contact Our Child & Adolescent Mobile Crisis Team

Call or text 988 for the Suicide & Crisis Lifeline

How much does WellStone cost, and do you offer financial help?

WellStone uses a sliding fee scale based on your income and family size. This helps make services affordable for everyone. Fees vary depending on service. Insurance and assistance programs may also apply. Learn more about our fees and payment options in our Client Handbook.

What are my rights as a WellStone client?

You have the right to:

  • Respectful care at all times.
  • Confidentiality of your treatment information.
  • Clear, accurate information about your care and costs.
  • Participation in decisions about your treatment plan.
  • Access to grievance procedures if you are not satisfied.

Residential and acute care clients have additional rights related to privacy, food, shelter, and safe treatment.

What are my responsibilities as a client?

Clients are expected to:

  • Share accurate health information with providers.
  • Inform staff of changes in health, medication, or contact details.
  • Attend scheduled appointments and follow treatment plans.
  • Take medications as prescribed and report any side effects.
  • Treat staff, other clients, and property with respect.
Does WellStone keep my information confidential?

Your treatment information is confidential and protected by law. WellStone may share information only when needed for treatment, payment, or health operations—or in an emergency. Records are stored securely as an Electronic Medical Record. You also have the right to see your records, request corrections, or limit disclosures. Special protections apply to substance use records. Read our privacy practices.