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Active Incidents

MINOR

SMS Delivery Delays From a Subset of Twilio Short Codes to Brisanet Brazil

Status: identified — Started 3h ago

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Components

PROGRAMMABLE MESSAGING
Operational
PROGRAMMABLE VOICE US1
Operational
PROGRAMMABLE VOICE AU1
Operational
PROGRAMMABLE VOICE IE1
Operational
ACCOUNT SECURITY
Operational
ELASTIC SIP TRUNKING US1
Operational
ELASTIC SIP TRUNKING AU1
Operational
ELASTIC SIP TRUNKING IE1
Operational
TaskRouter
Operational
FLEX
Operational
CONVERSATIONS
Operational
TWILIO EMAIL
Operational
INTERCONNECT
Operational
PHONE NUMBERS
Operational
PROGRAMMABLE CHAT
Operational
PROGRAMMABLE VIDEO
Operational
PROXY
Operational
SERVERLESS
Operational
DEVELOPER TOOLS
Degraded
TWILIO PLATFORM
Operational
CARRIER NETWORK
Degraded
FRONTLINE
Operational
Sender ID
Operational
ZIPWHIP MESSAGING
Operational
ZIPWHIP TOOLS
Operational
SendGrid Mail Sending
Operational
SendGrid Marketing Campaigns
Operational
SendGrid Webhooks
Operational
SendGrid API
Operational
SendGrid Website
Operational
SendGrid Statistics
Operational
SendGrid Email Activity
Operational
SendGrid Partners
Operational
SendGrid Billing
Operational
SendGrid Legacy Marketing Campaigns
Operational

90-Day Uptime History

90 days agoToday
Issue-Free Days33 of 70d monitored
OperationalDegradedPartialOutageUnknown

Event Log

Status changed to DegradedDegraded

1h ago

Resolved: SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in FranceRESOLVED

2h ago

SMS Delivery Delays From a Subset of Twilio Short Codes to Brisanet BrazilMINOR

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

3h ago

Resolved: Voice Call Failures from Network Subscribers to a Subset of Twilio France Phone NumbersRESOLVED

4h ago

Resolved: Delayed Messaging Logs and Status Callbacks in IE1 RegionRESOLVED

6h ago

Status changed to DegradedDegraded

7h ago

Voice Call Failures from Network Subscribers to a Subset of Twilio France Phone NumbersMINOR

We have observed a recovery in voice calls from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7h ago

SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in FranceMINOR

We have observed a recovery in SMS delivery between Twilio Long Codes and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

8h ago

Delayed Messaging Logs and Status Callbacks in IE1 RegionMINOR

The data processing delay impacting the Messaging Logs API, Messaging Status Callbacks, Messaging Insights, Internally Routed Messages and SMS delivery updates in the Ireland region is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

9h ago

Resolved: SMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United StatesRESOLVED

13h ago

Status changed to DegradedDegraded

13h ago

SMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United StatesMINOR

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

13h ago

Status changed to DegradedDegraded

19h ago

Resolved: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Cellcom IsraelRESOLVED

23h ago

Status changed to DegradedDegraded

Oct 4, 4:45 PM

Status changed to DegradedDegraded

Oct 4, 10:45 AM

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Cellcom IsraelMINOR

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Oct 4, 7:49 AM

Status changed to DegradedDegraded

Oct 4, 4:45 AM

Status changed to DegradedDegraded

Oct 3, 10:45 PM

Resolved: Degraded Service in london-ix edge in ie1 TNXRESOLVED

Oct 3, 9:14 PM

Degraded Service in london-ix edge in ie1 TNXMINOR

We have detected impact on the the london-ix edge in ie1 TNX. The issue appears degraded rather than completely unusable, potentially affecting calls routing through specific carriers connecting to Ireland.Customer impact has not yet been confirmed.

Oct 3, 8:38 PM

Resolved: SMS Delivery Delays from Twilio to Banglalink BangladeshRESOLVED

Oct 3, 7:40 PM

Resolved: SMS Delivery Delays from Twilio to Magti GSM Ltd. GeorgiaRESOLVED

Oct 3, 6:22 PM

Status changed to DegradedDegraded

Oct 3, 4:45 PM

Resolved: SMS Delivery Delays and Failures from Twilio to Hi3G ItalyRESOLVED

Oct 3, 11:23 AM

SMS Delivery Delays from Twilio to Banglalink BangladeshMINOR

We have observed a recovery in SMS delivery from Twilio to Banglalink network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Oct 3, 11:07 AM

Status changed to DegradedDegraded

Oct 3, 10:44 AM

SMS Delivery Delays from Twilio to Magti GSM Ltd. GeorgiaMINOR

We have observed a recovery in SMS delivery from Twilio to Magti GSM Ltd. network subscribers in Georgia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Oct 3, 9:07 AM

Status changed to DegradedDegraded

Oct 3, 4:43 AM

Status changed to DegradedDegraded

Oct 2, 10:42 PM

SMS Delivery Delays and Failures from Twilio to Hi3G ItalyMINOR

We have observed a recovery in SMS delivery from Twilio to Hi3G network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Oct 2, 9:48 PM

Resolved: Programmable Messaging API ErrorsRESOLVED

Oct 2, 9:37 PM

Programmable Messaging API ErrorsNONE

Between 13:30 PDT and 13:33 PDT, Programmable Messaging API. Users may have experienced 5XX errors when sending messages. There was no impact to SMS and MMS. The issue has been resolved.

Oct 2, 8:51 PM

Resolved: 500 Errors for Conversations Classic Conversations UpdatesRESOLVED

Oct 2, 7:53 PM

500 Errors for Conversations Classic Conversations UpdatesMINOR

Updates in Conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Oct 2, 6:29 PM

Resolved: Messaging Event Delays for Comms APIRESOLVED

Oct 2, 5:47 PM

Messaging Event Delays for Comms APIMINOR

We are investigating an issue with Messaging event processing for Comms API. Customers may experience delays in event updates for RCS, WhatsApp Business API, and Apple Messages for Business. We will provide another update in 15 minutes or as soon as more information becomes available.

Oct 2, 5:21 PM

Status changed to DegradedDegraded

Oct 2, 4:42 PM

Resolved: Silent Network Authentication (SNA) Failure Increase on AT&T in United StatesRESOLVED

Oct 2, 3:08 PM

Resolved: SMS Delivery Delays from a Subset of Twilio Long Codes to Telenet BidCo NV BelgiumRESOLVED

Oct 2, 2:03 PM

Resolved: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vodafone NetherlandsRESOLVED

Oct 2, 11:21 AM

Status changed to DegradedDegraded

Oct 2, 10:42 AM

SMS Delivery Delays from a Subset of Twilio Long Codes to Telenet BidCo NV BelgiumMINOR

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Oct 2, 9:35 AM

Silent Network Authentication (SNA) Failure Increase on AT&T in United StatesMINOR

We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Oct 2, 6:56 AM

Resolved: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Jio IndiaRESOLVED

Oct 2, 6:42 AM

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vodafone NetherlandsMINOR

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Oct 2, 4:42 AM

Status changed to DegradedDegraded

Oct 2, 4:41 AM

Resolved: A2P Campaign Registration DelaysRESOLVED

Oct 1, 11:32 PM

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Jio IndiaMINOR

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Jio network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Oct 1, 11:01 PM

Resolved: Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to DigiMobil SpainRESOLVED

Oct 1, 10:52 PM

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