intercom · priemskiyyy · Jul 17, 2026
diff --git a/README.md b/README.md
@@ -537,6 +537,7 @@ The plugin provides props for extra customization. Every time you change the pro
 - `iosApiKey` (_string_): iOS API Key from Intercom.
 - `intercomRegion` (_string_): Region for Intercom `US`, `EU`, `AU`. Optional. Defaults to `US`.
 - `useManualInit` (_boolean_): Set to `true` to manually initialize Intercom from JavaScript instead of at app startup. Optional. Defaults to `false`.
+- `androidPushFallback` (_string_): What the generated Android messaging service does with push messages that are not from Intercom. `"expo-notifications"` forwards them to `expo-notifications` for handling and display (requires `expo-notifications` to be installed). `"none"` ignores them and also stops forwarding new FCM tokens to `expo-notifications` push token listeners; use it when another push provider (e.g. OneSignal, Braze) displays its own notifications, to avoid duplicates. Optional. Defaults to `"expo-notifications"` when `expo-notifications` is installed, `"none"` otherwise.
 
 ```json
 {
@@ -655,6 +656,8 @@ The Expo plugin automatically generates a `FirebaseMessagingService` for Android
 
 > **Note**: If your app uses another SDK that registers its own `FirebaseMessagingService` (e.g. OneSignal, Braze), list `@intercom/intercom-react-native` **before** that SDK in your `plugins` array. This allows the plugin to detect the other service and skip its own registration, avoiding conflicts.
 
+> **Note**: Some push providers (e.g. OneSignal) receive FCM messages through their own broadcast receiver instead of a `FirebaseMessagingService`, so the detection above never triggers for them. If `expo-notifications` is also installed, the generated service then forwards the provider's pushes to `expo-notifications`, and each push is displayed twice. Set `"androidPushFallback": "none"` in the plugin props so the generated service handles Intercom pushes only and ignores everything else.
+
 #### Expo: Push notification deep links support
 
 > **Note**: You can read more on Expo [documentation](https://docs.expo.dev/guides/deep-linking)

diff --git a/__tests__/withAndroidPushNotifications.test.ts b/__tests__/withAndroidPushNotifications.test.ts
@@ -257,6 +257,104 @@ dependencies {
         'import com.google.firebase.messaging.FirebaseMessagingService'
       );
     });
+
+    test("extends FirebaseMessagingService when androidPushFallback is 'none', even with expo-notifications installed", () => {
+      jest.resetModules();
+      jest.mock('expo-notifications', () => ({}), { virtual: true });
+      jest.mock('@expo/config-plugins', () => ({
+        withDangerousMod: (
+          config: any,
+          [_platform, callback]: [string, Function]
+        ) => callback(config),
+        withAndroidManifest: (config: any, callback: Function) =>
+          callback(config),
+        AndroidConfig: {
+          Manifest: {
+            getMainApplicationOrThrow: (modResults: any) =>
+              modResults.manifest.application[0],
+          },
+        },
+      }));
+
+      jest.spyOn(fs, 'mkdirSync').mockReturnValue(undefined);
+      const localWriteSpy = jest
+        .spyOn(fs, 'writeFileSync')
+        .mockReturnValue(undefined);
+      jest.spyOn(fs, 'readFileSync').mockImplementation((filePath: any) => {
+        const p = String(filePath);
+        if (p.includes(path.join('app', 'build.gradle'))) {
+          return fakeAppBuildGradle;
+        }
+        return fakeNativeBuildGradle;
+      });
+
+      const {
+        withAndroidPushNotifications: freshPlugin,
+      } = require('../src/expo-plugins/withAndroidPushNotifications');
+
+      const config = createMockConfig('com.example.myapp');
+      freshPlugin(config as any, { androidPushFallback: 'none' } as any);
+
+      const content = localWriteSpy.mock.calls[0]?.[1] as string;
+      expect(content).toContain(
+        'class IntercomFirebaseMessagingService : FirebaseMessagingService()'
+      );
+      expect(content).toContain(
+        'import com.google.firebase.messaging.FirebaseMessagingService'
+      );
+      expect(content).not.toContain('ExpoFirebaseMessagingService');
+    });
+
+    test("extends ExpoFirebaseMessagingService when androidPushFallback is 'expo-notifications', even without expo-notifications installed", () => {
+      jest.unmock('expo-notifications');
+      jest.resetModules();
+      jest.mock('@expo/config-plugins', () => ({
+        withDangerousMod: (
+          config: any,
+          [_platform, callback]: [string, Function]
+        ) => callback(config),
+        withAndroidManifest: (config: any, callback: Function) =>
+          callback(config),
+        AndroidConfig: {
+          Manifest: {
+            getMainApplicationOrThrow: (modResults: any) =>
+              modResults.manifest.application[0],
+          },
+        },
+      }));
+
+      jest.spyOn(fs, 'mkdirSync').mockReturnValue(undefined);
+      const localWriteSpy = jest
+        .spyOn(fs, 'writeFileSync')
+        .mockReturnValue(undefined);
+      jest.spyOn(fs, 'readFileSync').mockImplementation((filePath: any) => {
+        const p = String(filePath);
+        if (p.includes(path.join('app', 'build.gradle'))) {
+          return fakeAppBuildGradle;
+        }
+        return fakeNativeBuildGradle;
+      });
+
+      const {
+        withAndroidPushNotifications: freshPlugin,
+      } = require('../src/expo-plugins/withAndroidPushNotifications');
+
+      const config = createMockConfig('com.example.myapp');
+      freshPlugin(
+        config as any,
+        {
+          androidPushFallback: 'expo-notifications',
+        } as any
+      );
+
+      const content = localWriteSpy.mock.calls[0]?.[1] as string;
+      expect(content).toContain(
+        'class IntercomFirebaseMessagingService : ExpoFirebaseMessagingService()'
+      );
+      expect(content).toContain(
+        'import expo.modules.notifications.service.ExpoFirebaseMessagingService'
+      );
+    });
   });
 
   describe('AndroidManifest service registration', () => {
@@ -425,5 +523,27 @@ dependencies {
         withAndroidPushNotifications(config as any, {} as any);
       }).toThrow('android.package must be defined');
     });
+
+    test('throws on an unknown androidPushFallback value', () => {
+      const config = createMockConfig('com.example.myapp');
+
+      expect(() => {
+        withAndroidPushNotifications(
+          config as any,
+          {
+            androidPushFallback: 'onesignal',
+          } as any
+        );
+      }).toThrow('invalid androidPushFallback "onesignal"');
+
+      expect(() => {
+        withAndroidPushNotifications(
+          config as any,
+          {
+            androidPushFallback: 'toString',
+          } as any
+        );
+      }).toThrow('invalid androidPushFallback "toString"');
+    });
   });
 });
diff --git a/src/expo-plugins/@types.ts b/src/expo-plugins/@types.ts
@@ -1,8 +1,26 @@
 export type IntercomRegion = 'US' | 'EU' | 'AU';
+export type AndroidPushFallback = 'expo-notifications' | 'none';
 
 type BasePluginProps = {
   /** Data hosting region for your Intercom workspace. Defaults to 'US' */
   intercomRegion?: IntercomRegion;
+  /**
+   * What the generated Android messaging service does with push messages that
+   * are not from Intercom.
+   *
+   * - 'expo-notifications': forwards them to expo-notifications for handling
+   *   and display. Requires expo-notifications to be installed.
+   * - 'none': ignores them. Use this when another push provider (e.g.
+   *   OneSignal, Braze) displays its own notifications; otherwise each of its
+   *   pushes may be displayed twice (once by the provider and once by
+   *   expo-notifications). Note that 'none' also stops forwarding new FCM
+   *   tokens to expo-notifications, so Notifications.addPushTokenListener
+   *   will no longer fire on token rotation.
+   *
+   * Defaults to 'expo-notifications' when expo-notifications is installed,
+   * 'none' otherwise.
+   */
+  androidPushFallback?: AndroidPushFallback;
 };
 
 type AutoInitPluginProps = BasePluginProps & {

diff --git a/src/expo-plugins/withAndroidPushNotifications.ts b/src/expo-plugins/withAndroidPushNotifications.ts
@@ -7,10 +7,31 @@ import {
   withAndroidManifest,
   AndroidConfig,
 } from '@expo/config-plugins';
-import type { IntercomPluginProps } from './@types';
+import type { AndroidPushFallback, IntercomPluginProps } from './@types';
 
 const SERVICE_CLASS_NAME = 'IntercomFirebaseMessagingService';
 
+/**
+ * The base class of the generated messaging service decides what happens to
+ * push messages that are not from Intercom: ExpoFirebaseMessagingService
+ * forwards them to expo-notifications, the plain FirebaseMessagingService
+ * ignores them.
+ */
+const PUSH_FALLBACK_BASE_CLASSES: Record<
+  AndroidPushFallback,
+  { className: string; import: string }
+> = {
+  'expo-notifications': {
+    className: 'ExpoFirebaseMessagingService',
+    import:
+      'import expo.modules.notifications.service.ExpoFirebaseMessagingService',
+  },
+  'none': {
+    className: 'FirebaseMessagingService',
+    import: 'import com.google.firebase.messaging.FirebaseMessagingService',
+  },
+};
+
 function hasExpoNotifications(): boolean {
   try {
     require('expo-notifications');
@@ -20,26 +41,39 @@ function hasExpoNotifications(): boolean {
   }
 }
 
+function getPushNotificationsFallback(
+  props: IntercomPluginProps | undefined
+): AndroidPushFallback {
+  const fallback = props?.androidPushFallback;
+  if (fallback === undefined) {
+    return hasExpoNotifications() ? 'expo-notifications' : 'none';
+  }
+  if (!Object.hasOwn(PUSH_FALLBACK_BASE_CLASSES, fallback)) {
+    throw new Error(
+      `@intercom/intercom-react-native: invalid androidPushFallback "${fallback}". Expected 'expo-notifications' or 'none'.`
+    );
+  }
+  return fallback;
+}
+
 /**
  * Generates the Kotlin source for the FirebaseMessagingService that
  * forwards FCM tokens and Intercom push messages to the Intercom SDK.
+ * Non-Intercom messages go to the pushFallback handler.
  */
-function generateFirebaseServiceKotlin(packageName: string): string {
-  const extendsExpo = hasExpoNotifications();
-  const baseClass = extendsExpo
-    ? 'ExpoFirebaseMessagingService'
-    : 'FirebaseMessagingService';
-  const baseImport = extendsExpo
-    ? 'import expo.modules.notifications.service.ExpoFirebaseMessagingService'
-    : 'import com.google.firebase.messaging.FirebaseMessagingService';
+function generateFirebaseServiceKotlin(
+  packageName: string,
+  pushFallback: AndroidPushFallback
+): string {
+  const baseClass = PUSH_FALLBACK_BASE_CLASSES[pushFallback];
 
   return `package ${packageName}
 
-${baseImport}
+${baseClass.import}
 import com.google.firebase.messaging.RemoteMessage
 import com.intercom.reactnative.IntercomModule
 
-class ${SERVICE_CLASS_NAME} : ${baseClass}() {
+class ${SERVICE_CLASS_NAME} : ${baseClass.className}() {
 
     override fun onNewToken(refreshedToken: String) {
         IntercomModule.sendTokenToIntercom(application, refreshedToken)
@@ -62,7 +96,10 @@ class ${SERVICE_CLASS_NAME} : ${baseClass}() {
  * into the app's Android source directory, and ensures firebase-messaging
  * is on the app module's compile classpath.
  */
-const writeFirebaseService: ConfigPlugin<IntercomPluginProps> = (_config) =>
+const writeFirebaseService: ConfigPlugin<IntercomPluginProps> = (
+  _config,
+  props
+) =>
   withDangerousMod(_config, [
     'android',
     (config) => {
@@ -73,6 +110,8 @@ const writeFirebaseService: ConfigPlugin<IntercomPluginProps> = (_config) =>
         );
       }
 
+      const pushFallback = getPushNotificationsFallback(props);
+
       const projectRoot = config.modRequest.projectRoot;
       const packagePath = packageName.replace(/\./g, '/');
       const serviceDir = path.join(
@@ -88,7 +127,7 @@ const writeFirebaseService: ConfigPlugin<IntercomPluginProps> = (_config) =>
       fs.mkdirSync(serviceDir, { recursive: true });
       fs.writeFileSync(
         path.join(serviceDir, `${SERVICE_CLASS_NAME}.kt`),
-        generateFirebaseServiceKotlin(packageName),
+        generateFirebaseServiceKotlin(packageName, pushFallback),
         'utf-8'
       );