I build production-ready AI systems across LLMs, RAG, agentic workflows, computer vision, NLP, and MLOps.
Currently working as an Artificial Intelligence Specialist at SanaExpert GmbH in Munich, where I design and deploy multilingual AI automation systems for customer support, backend APIs, and internal AI workflows.

Website • LinkedIn • Email • Munich, Germany

• Generative AI & LLMs: RAG, tool-calling agents, LangChain, LangGraph, CrewAI, prompt engineering, LLM evaluation
• Machine Learning & Deep Learning: PyTorch, TensorFlow, scikit-learn, model training, fine-tuning, optimization
• Computer Vision: YOLO, SAM, U-Net, ResNet, segmentation, object detection, medical imaging, defect detection
• NLP: BERT fine-tuning, NER, semantic search, embeddings, vector databases
• MLOps & Deployment: FastAPI, Docker, Kubernetes, Azure AI, AWS, CI/CD, Hugging Face Spaces
• Data & Vector Stores: PostgreSQL, MongoDB, MySQL, ChromaDB, Pinecone, Firebase

• Automated 85%+ of customer support tickets using multilingual AI agents across multiple countries and platforms.
• Built production RAG and tool-calling AI agents with FastAPI backend services.
• Developed AI call-center assistant workflows using speech-to-text, text-to-speech, and LLM orchestration.
• Fine-tuned YOLO v9 for fire/safety detection and automated report generation.
• Built synthetic data pipelines and fine-tuned BERT models for NER tasks.
• Fine-tuned Segment Anything Model (SAM) for image segmentation and 3D object API workflows.
• Deployed CV and NLP models on Azure cloud infrastructure.

Multilingual AI customer support automation
FastAPI RAG LangGraph Agentic AI Tool Calling Multimodal AI

Built a multilingual customer-support AI agent with RAG, tool-calling, and backend API integrations to automate support workflows across markets.

AI call-center and voice assistant system
LLMs STT TTS Node.js Audio AI Automation

Developed an audio-based AI assistant to automate customer interactions and support lead conversion workflows.

AI-powered e-commerce content generation
LLMs Azure AI E-commerce AI Content Automation

Worked on AI-driven e-commerce workflows for scalable product content generation and automation.

Medical image analysis using deep learning
U-Net CNN MRI Classification Segmentation

Built deep-learning models for MRI-based tumor detection and segmentation.

Computer vision for animal health
CNN React Native Image Classification

Developed a CNN-based system to detect cow skin diseases from images.

Image-based recommender and AI search system
Computer Vision Embeddings Recommendation Systems Semantic Search

Built AI-powered recommendation/search workflows using image similarity and intelligent ranking.

Jan 2025 – Present | Munich, Germany

• Built custom AI agents with advanced RAG, tool-calling, and FastAPI backend services.
• Automated more than 85% of customer support ticket workflows across countries and platforms.
• Developed multilingual AI systems for customer support and operational automation.

Dec 2023 – Nov 2024 | Aachen, Germany

• Led development of an AI audio assistant that improved lead conversion workflows.
• Fine-tuned YOLO v9 on FireNet data for safety and maintenance automation.
• Built internal RAG pipelines and trained teams on prompt-engineering workflows.

Apr 2023 – Oct 2023 | Munich, Germany

• Created synthetic datasets and fine-tuned BERT models for named entity recognition.
• Fine-tuned SAM for image segmentation and supported 3D object API development.

Jul 2022 – Apr 2023 | Remote, USA

• Deployed computer vision and NLP models on Azure.
• Built recommendation systems for automotive dealership workflows.

Oct 2021 – Jun 2022 | Haripur, Pakistan

• Helped build an AI and Big Data Lab for law-enforcement analytics.
• Developed OSINT tools and crime-forecasting AI workflows.

Nov 2020 – Oct 2021 | Abbottabad, Pakistan

• Led an 8-person team building cross-platform web and mobile applications.
• Delivered scalable solutions using Next.js, React, ASP.NET, and Django.

Languages: Python, TypeScript, JavaScript, C++, Java, C#
ML / DL: PyTorch, TensorFlow, scikit-learn, YOLO, SAM, U-Net, ResNet, BERT
GenAI: LangChain, LangGraph, CrewAI, OpenAI, Gemini, Llama, Mistral, RAG, agents
Backend: FastAPI, Flask, Django, Node.js
Frontend: React, Next.js, Angular
Data: PostgreSQL, MySQL, MongoDB, Firebase, ChromaDB, Pinecone
Cloud / MLOps: Azure AI, AWS, Docker, Kubernetes, GitHub Actions, Hugging Face Spaces

M.Sc. Artificial Intelligence
Friedrich-Alexander-Universität Erlangen-Nürnberg, Germany
Oct 2022 – Present

B.Sc. Software Engineering
The University of Haripur, Pakistan
Sep 2016 – Oct 2020

• Gold Medal / Chancellor Medal — Top scorer in department
• HEC Merit-Based Scholarship

• LinkedIn: linkedin.com/in/omerkhanjadoon
• Website: omerjadoon.com
• Email: [email protected]