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57 lines (50 loc) · 909 Bytes
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void int main(int argc, const char* argv[]){
getReadyForShift();
if(!timeToClockIn) {
wait
}
else {
clockIn();
}
while(!timeToClockOut) {
work();
}
}
void work() {
if(!callsInQue) {
readHomework
}
else {
takeCall();
}
}
void getReadyForShift() {
connect to VPN
start Ticket / VNC software
log into email
log into tennant and team chat rooms
log into time clock site
}
void takeCall() {
if(!callerPaidForService) {
transferToSalesDept
}
else {
determineProblem
establishRemoteConnection
if(problemIsVirus) {
doVirusRemovalProcess
}
else if(problemIsHelpdesk) {
troubleshootIssue
}
else {
troubleshootWirelessNetwork
}
resolveIssues
RestoreFunctionalityToPc
callCustomerBack
demonstrateProblemFixed
endCall
}
}