Mounting ISO with VMware tools fails #5265

UI, ACS

4.15.1

2021-08-02 10:44:25,491 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (qtp1136768342-18:ctx-9677a095 ctx-09d9b967) (logid:0f224c14) submit async job-9589, details: AsyncJobVO {id:9589, userId: 49, accountId: 552, instanceType: None, instanceId: null, cmd: org.apache.cloudstack.api.command.user.iso.AttachIsoCmd, cmdInfo: {"virtualmachineid":"57e879b0-00d6-406f-b7a8-b5d2d4f95a37","response":"json","ctxUserId":"49","httpmethod":"GET","ctxStartEventId":"27283","id":"ac497355-7cf2-4f29-bb84-b580e50a3d28","ctxDetails":"{\"interface com.cloud.template.VirtualMachineTemplate\":\"ac497355-7cf2-4f29-bb84-b580e50a3d28\",\"interface com.cloud.vm.VirtualMachine\":\"57e879b0-00d6-406f-b7a8-b5d2d4f95a37\"}","ctxAccountId":"552","uuid":"ac497355-7cf2-4f29-bb84-b580e50a3d28","cmdEventType":"ISO.ATTACH","_":"1627890226629"}, cmdVersion: 0, status: IN_PROGRESS, processStatus: 0, resultCode: 0, result: null, initMsid: 345052203582, completeMsid: null, lastUpdated: null, lastPolled: null, created: null, removed: null}
2021-08-02 10:44:25,492 INFO  [o.a.c.f.j.i.AsyncJobMonitor] (API-Job-Executor-123:ctx-225ea24e job-9589) (logid:742a351d) Add job-9589 into job monitoring
2021-08-02 10:44:25,494 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-123:ctx-225ea24e job-9589) (logid:ff46da57) Executing AsyncJobVO {id:9589, userId: 49, accountId: 552, instanceType: None, instanceId: null, cmd: org.apache.cloudstack.api.command.user.iso.AttachIsoCmd, cmdInfo: {"virtualmachineid":"57e879b0-00d6-406f-b7a8-b5d2d4f95a37","response":"json","ctxUserId":"49","httpmethod":"GET","ctxStartEventId":"27283","id":"ac497355-7cf2-4f29-bb84-b580e50a3d28","ctxDetails":"{\"interface com.cloud.template.VirtualMachineTemplate\":\"ac497355-7cf2-4f29-bb84-b580e50a3d28\",\"interface com.cloud.vm.VirtualMachine\":\"57e879b0-00d6-406f-b7a8-b5d2d4f95a37\"}","ctxAccountId":"552","uuid":"ac497355-7cf2-4f29-bb84-b580e50a3d28","cmdEventType":"ISO.ATTACH","_":"1627890226629"}, cmdVersion: 0, status: IN_PROGRESS, processStatus: 0, resultCode: 0, result: null, initMsid: 345052203582, completeMsid: null, lastUpdated: null, lastPolled: null, created: null, removed: null}
2021-08-02 10:44:25,510 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-123:ctx-225ea24e job-9589) (logid:ff46da57) Complete async job-9589, jobStatus: FAILED, resultCode: 530, result: org.apache.cloudstack.api.response.ExceptionResponse/null/{"uuidList":[],"errorcode":"431","errortext":"ISO is not available in the zone the VM is in."}

VMware tools iso can be attached to instance directly from vCenter.

Vmware tools iso attached to instance

Vmware tools iso is not attached to instance