Application and Production Support professional with *4 years of experience. I specialize in handling high-priority incidents using *ServiceNow (ITSM) and resolving production defects for large-scale insurance applications.
Mumbai, India | April 2024 – Present
- 🛠️ L2/L3 Support: Providing support for eBao applications for policy and claim settlement.
- 📊 SQL Analytics: Using joins and sub-queries to extract claim reports for the business team.
- 🤖 Automation: Writing automated tools and scripts to increase departmental efficiency.
Mumbai, India | March 2022 – March 2024
- 🌐 NEXUS Application: Provided support for the NEXUS application used by Siemens employees worldwide.
- ✅ SLA Excellence: Maintained 100% Response and Resolution SLAs with zero customer escalations.
- ⭐ Perfect Rating: Earned an outstanding 5/5 rating in 2025.
- 📈 Growth: Promoted to Programmer Analyst in April 2024.
- B.Sc. in Information Technology
- Vivekanand Education Society's College (VESASC)
- GPA: 8.4 CGPA
